For any destination or sales conditions, the delivery is done immediately after the forwarder has collected the goods in our factory. The risks and responsibility are taken in charge by the purchaser at the moment of goods collection, even in case of Ex-works. The goods may be insured only on the express request of the purchaser at his cost. The purchaser should verify the goods after receiving them and reclaim to the forwarder in time if necessary.
Payments accepted are : Bank transfert, Credit card (VISA or Mastercard) or Paypal (With 5% of charges). All payments by credit card lines are secured by SSL certificate. Bank No data is stored on our servers , all your data is sent only to the bank (Credit Mutual ), your bank or Paypal .
The delivery time has an indicative value and could not be a reason for any order cancellation or any com-pensation.
Any complaint concerning the quantity must be done within 4 days after the receipt of the products. Concerning the qua¬lity, our responsibility is limited to the repairing or the replacement. This complaint can not be taken in any case as a request of compensation for replacement, for a stop of production...etc. The defective parts must have been delivered from our stock; we would have recognized them having a problem and they must have been sent back to us within one year after the delivery. Our warranty does not include the consequence of the normal wearing effect, the bad using of the product and a lack of maintenance.
We do not accept any return of goods and any credit note without our previous agreement. Return of goods for defective items The customer will be responsible to send the items back and after technical analysis, they will be replaced under the warranty terms and resent to the charge of the company Comitronic BTi. If it appears that the defect is caused by an inappropriate installation of the customer, no compensation will be accepted for the loss of the product or machine downtime costs. The customer can claim anyway the return of the product to its own charge. Return of goods after order cancellation. No return of goods will be accepted for non-standard products (customized).For automation products, a return of products is possible according to our preliminary agreement, in a maximum time of 1 month with a charge of 25% of the goods value.For safety products, a return of products is possible according to our preliminary agreement, in a maximum time of 1 month with a charge of 35% of the goods value to respect our traceability engagement and for reconditioning and repackaging charges.
The mentioned characteristics, dimensions and weight have just an indicative value. The mentioned drawing, the risk analysis and the applications advice have only an indicative value. The purchase and the choice of the products is under the entire responsibility of the purchaser, the COMITRONIC Bti company and its partner can not be held responsible for the choice or the mounting of the products. At least, as the evolution of the standards is fast, the risk category of the products can be developed without warning.
Our prices are without taxes. The freight cost and packaging are at the charge of the purchaser, invoices are done with the current prices. Our invoicing is stopped on 25th of each month but the considerated date is the date of the receipt of the goods. For every special products, a payment in advance of 30% will be required. Every amount which will be not paid at the expiry date will be raised through interests.
COMITRONIC Bti holds the property of the products until the complete payment of the invoice. Until the complete payment of the invoice, the purchaser will be held responsible for any damage on the products.
We are free of the obligation to deliver any products in case of absolute necessity such as strike, accidents…
In case of disagreement between the both parts, the « tribunal de Commerce de Bobigny » is the only court recognized by both companies.
Under Article R543-174 of the Environment Code : Each electrical and electronic equipment should respceter this article. COMITRONIC - BTI automatically transfer the management of end of life to the professional user .
The above sales conditions are applicable to the export market. By ordering by fax, phone or mail, the purchaser accepts the above sales conditions.
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